Shipping & Insurance Policy for Fragrance Empire

Last Updated: April 2025

At Fragrance Empire, we strive to deliver your fragrances, skincare, haircare, and candles promptly and securely. This Shipping & Insurance Policy outlines our processes, options, and responsibilities for orders placed at FragranceEmpire.com, subject to our Terms of Service and Refund Policy.

1. Order Processing

• Processing Time: Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Pre-orders process within 2-3 business days of stock arrival.

• Order Confirmation: You’ll receive an email with order details (items, payment, shipping method). Review it carefully and contact support@FragranceEmpire.com within 24 hours for corrections.

• Address Accuracy: Double-check your shipping address. We’re not liable for non-delivery due to address errors. If returned due to an incorrect address, we’ll refund the order minus shipping costs.

2. Shipping Options for U.S. Orders

• USPS Ground Shipping:

  • Cost: $4.99 for orders $0.00-$100.00 (excluding taxes). Free for orders $100.00+ (excluding taxes, gift wrapping, or e-gift certificates).

  • Delivery: 2-7 business days, subject to carrier delays.

  • Eligibility: U.S. domestic orders only. P.O. Boxes eligible.

• Premium U.S. Shipping:

  • Cost: $7.00 flat rate (excluding taxes, gift wrapping, or e-gift certificates).

  • Delivery: 1-3 business days, subject to carrier delays.

  • Eligibility: U.S. domestic orders only. P.O. Boxes eligible.

• Exclusions: Free/premium shipping doesn’t apply to prior purchases, is non-transferable, and may be adjusted for returns/cancellations. We may discontinue offers without notice.

• Carrier Delays: We’re not liable for delays by USPS or other carriers (e.g., weather, natural disasters). Track your order for updates.

3. International Shipping

• Processing: 1-2 business days (excluding holidays). Confirmation email sent upon order placement.

• Options:

  • First Class Package International: 6-10 business days, cost based on order weight.

  • UPS Worldwide Saver®: Overnight to 7 business days, cost based on order weight.

  • UPS Worldwide Express®: 2-5 business days, cost based on order weight.

• Customer Costs: You’re responsible for all customs fees, duties, taxes, and shipping costs. Costs vary by location (4-15 business days delivery).

• No Returns: International orders are final, with no refunds or store credit (see Refund Policy).

• Refused Shipments: You cover original shipping, duties, taxes, and return fees for refused shipments, deducted from any refund.

• Carrier Delays: We’re not liable for delays or lost shipments. Contact your local customs office for details.

4. Shipping Insurance

• Optional Protection: At checkout, you may opt for shipping insurance. Without it, Fragrance Empire is not liable for loss, damage, or theft during transit.

• Theft or Delivery Disputes: For “porch piracy” or disputes (e.g., tracking shows delivered, but you didn’t receive), report within 48 hours of delivery.

• Proof Required: File an insurance claim with photos, video, or a police report proving theft. Without proof, Fragrance Empire is not liable, even with insurance.

• Claims Process: Email support@FragranceEmpire.com with claim details. Approved claims result in a refund or replacement, per our Refund Policy.

5. Shortages & Damages

• Reporting: Report shortages or damages within 7 days of delivery to support@FragranceEmpire.com with photos of the item and packaging.

• Our Responsibility: We cover shortages or items damaged during shipping, offering a refund or replacement (per Refund Policy).

• Customer Responsibility: No refunds/replacements for damages due to mishandling after delivery or unreported claims.

6. Failed Deliveries

• Undelivered/Unclaimed/Refused: We’re not liable for packages undelivered, unclaimed, or refused due to customer error (e.g., wrong address, failure to claim). Original shipping costs, taxes, and return fees are non-refunded.

• Refunds: If returned to us, we’ll refund the order minus shipping/handling costs.

• Re-Delivery: You cover re-delivery costs unless due to our error.

7. Order Status Updates

• Tracking: You’ll receive a shipping confirmation email with tracking details. Check status via the carrier’s website.

• Notifications: We’ll email updates for delays or issues. Check spam folders or contact support@FragranceEmpire.com if not received.

8. Backorders & Out-of-Stock Items

• Backorders: If an item is out of stock, we’ll notify you with an estimated restock date. You may cancel or wait for fulfillment.

• Pre-Orders: Fulfillment dates are in product descriptions. Delays may occur; we’ll work with you for a fair solution (e.g., refund, per Refund Policy).

• Cancellations: 3% fee for non-shipped orders, 5% for pre-order cancellations, per Refund Policy.

9. Disputes

• Contact Us First: For shipping or insurance issues, email support@FragranceEmpire.com before taking legal action. Disputes are subject to binding arbitration per our Terms of Service.

10. Customer Support

• Contact: Reach us at support@FragranceEmpire.com for shipping questions or claims. We’re committed to resolving issues promptly.

11. Additional Terms

• Force Majeure: Fragrance Empire is not liable for delays or failures due to events beyond our control (e.g., natural disasters, strikes, pandemics).

• Terms Acceptance: By purchasing, you agree to this Shipping & Insurance Policy and our Terms of Service.

• Policy Updates: We may modify this policy without notice. Check FragranceEmpire.com for the latest version.

Thank you for shopping with Fragrance Empire. We value your trust and aim for a seamless delivery experience.